Refund policy

1.The rule for orders

1.1There is no right of withdrawal or cancellation after the order is confirmed and paid, because the ticket is removed from sale and reserved for the buyer at payment.

1.2The exceptions in this policy and in the guarantees are the only cases in which a refund is due.

2.Full refund cases

2.1Final cancellation of the event by the organiser: 100% of the amount paid including service fees, started automatically within 24 hours of the official announcement.

2.2The ticket not arriving before the event and no matching or better replacement being available.

2.3The ticket refused at the entry gate for a reason related to its validity or double sale, after verifying proof of refusal.

2.4The delivered ticket not matching the listed stand, row or seat count, and the buyer declining the replacement.

3.No refund cases

3.1Postponement or change of date or venue with the ticket still valid, and changes to the line-up, artist list or running order.

3.2No-show, arriving after gates close, or being refused for breaking venue rules or security instructions.

3.3A change in the ticket’s market price after purchase, without prejudice to the best-price claim within 48 hours.

4.Best price guarantee

4.1On proof of a lower price for an identical ticket within 48 hours of purchase, the difference is refunded plus 10% of the difference as platform credit.

4.2Auctions, temporary offers, closed member prices and unlicensed channels are excluded.

5.How to claim

5.1Claims are filed from the order page in “My orders” within seven days of the event date, with proof attached.

5.2A decision is issued within three business days with its reason. You may appeal once within seven days of the decision.

6.Refund form and timing

6.1The amount is returned to the same payment method and shows within 5 to 10 business days depending on the bank or instalment provider.

6.2The buyer may choose platform credit instead, added immediately with 5% extra for the wait.